Citytwig & Hulii Terms of Use

Agreement Between User and Citytwig.com / Hulii.ai

Welcome to Citytwig.com and Hulii.ai . The Citytwig.com website (the "Site") and the Hulii AI-powered sales assistant platform (the "Platform") are operated by Citytwig, Inc., headquartered in Del Mar, CA ("Citytwig"). Citytwig.com and Hulii.ai are offered to you conditioned on your acceptance, without modification, of the terms, conditions, and notices contained herein(the "Terms"). Your use of Citytwig.com or Hulii.ai constitutes your agreement to all such Terms.

Citytwig.com & Hulii.ai – Software as a Service (SaaS)

Citytwig provides software-as-a-service (SaaS) solutions powered by big data analytics, artificial intelligence (AI), and machine learning algorithms. These solutions, including the Hulii.ai platform, offer clients customized insights that allow for better-informed, more efficient decisions.

Electronic Communications

Visiting Citytwig.com , Hulii.ai , or sending emails to Citytwig constitutes electronic communications. You consent to receive such communications electronically and agree that all agreements, notices, disclosures, and other communications provided to you via email or through our platforms satisfy any legal requirement that such communications be in writing.

Your Account

If you use Citytwig.com or Hulii.ai , you are responsible for maintaining the confidentiality of your account and password, restricting access to your devices, and accepting responsibility for all activities under your account. Unauthorized use of your account due to theft, sharing credentials, or negligence is your responsibility.

Registration; Use of Products

With the exception of specific one-time reports, most Citytwig products and services—including Hulii.ai —require a continuing membership (monthly or annual). Membership terms are defined at purchase and automatically renew unless cancelled.

Fees and Charges; Payment Source

By placing your order, you authorize Citytwig to charge your designated payment method for subscription fees. Automatic renewals occur unless you cancel. Inability to process payment may result in suspension or termination of your access.

Product Cancellation and Refunds

• Subscription Products: You may cancel any time; cancellations take effect on your next billing cycle.
• Monthly Plans: No partial-month refunds; access continues until the end of the billing cycle.
• Annual Plans: Pro-rated refunds may be issued for unused months after the first year.
• Report Products: All sales are final.

Hulii.ai and AI Bot Access

By using Hulii.ai or any Citytwig AI bot, you agree:

• Not to reverse-engineer, scrape, or extract underlying data/models.
• Outputs are for informational purposes and should not be considered professional advice.
• Citytwig may monitor, limit, suspend, or terminate access for misuse or excessive non-core token usage.
• Interaction data may be collected to improve service and AI accuracy.

Changes to Products, Pricing, and Terms

We may change product features, pricing, or terms at any time, with notice where applicable. Continued use after changes constitutes acceptance of the updated Terms.

Electronic and Telephonic Communications

By using Citytwig.com or Hulii.ai , you consent to electronic delivery of notices and agree to keep your contact details up to date. You also consent to non-telemarketing calls and texts to provided numbers, with standard rates applying.

No Guarantee of Product Availability

While Citytwig endeavors to keep Citytwig.com and Hulii.ai available, service may be disrupted for maintenance, technical issues, or third-party data restrictions.

Privacy

Use of Citytwig.com or Hulii.ai is subject to our Privacy Policy.

User Data & License

You retain responsibility for your data and represent that its provision does not violate third-party rights or laws. You grant Citytwig a license to process your data solely for providing our services.

Ownership & Intellectual Property

All rights to Citytwig.com , Hulii.ai , and associated services remain with Citytwig or its licensors.

Users Under Eighteen

Citytwig does not knowingly collect personal information from individuals under 18.

Links to Third-Party Sites

Citytwig.com or Hulii.ai may contain third-party links. We are not responsible for the content, security, or policies of those sites.

No Unlawful or Prohibited Use

You may not use Citytwig.com or Hulii.ai for unlawful purposes or in ways that could impair their functionality.

Confidentiality & Feedback

Feedback you provide becomes the property of Citytwig and may be used without obligation to you.

Disclaimer of Warranties & Liability

All services are provided "as is," without warranties of any kind. Citytwig is not liable for damages arising from use or inability to use our services.

Termination

Citytwig may terminate your access to Citytwig.com , Hulii.ai , or related services at any time, without notice.

Changes to Terms

Citytwig reserves the right to modify these Terms. Updated versions will replace all prior versions. Continued use after updates signifies acceptance.

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